Terms of Service

Laatst bijgewerkt op 7 October 2026

These terms apply to the website service offered under the name Sitesmith. By creating an account or sending in a design, you agree to them.

1. The service

Sitesmith lets you design a website for your business or organisation yourself with our page builder and send it to us. We then contact you personally to go through it with you, and we can publish and host the website for you. The website itself does not take payments and never asks for card or bank details.

2. Who can use it

Sitesmith is meant for businesses and organisations, including self-employed people and associations. You must be at least 18 years old to create an account, and you confirm that you use the service for your business or organisation.

3. Free test phase

During this test phase Sitesmith is free. We never charge you without a separate written agreement that you accept beforehand. If we change or stop the free service, we tell you at least 30 days before by email and help you move your site (we send you your site's files).

4. Accounts

You are responsible for keeping your login details secure and for all activity under your account. Tell us right away if you believe your account has been accessed without your permission.

5. Designing and sending in a website

Designing is free and without obligation. Sending in a design asks us to get in touch with you about it; it does not commit you to anything. Until we confirm your project you can take your design back and change it at any time.

6. Agreements with you

Anything about your project that these terms don't cover, for example what exactly is included or how we look after your website afterwards, is agreed with you personally and directly, not through this website. Those personal agreements apply alongside these terms.

7. Content you provide

You are responsible for the accuracy and legality of the text, photos, reviews and other content you upload or enter into your site, and you confirm you have the right to use it. Reviews and testimonials must come from real customers. We may decline to publish content that is unlawful, misleading, infringing, or that violates these terms.

8. Ownership

Your content stays yours, and once your site is published it is yours to use for your business. We keep a copy of the design and its settings for as long as we host it, to operate and support the service.

9. Changes and stopping

You can ask for changes to a live site through your project panel at any time, with the "Request a change" button. You can stop whenever you want: delete a draft or your whole account under My account, or send us a message and we take your website offline.

10. Acceptable use

You agree not to use Sitesmith to publish unlawful, harmful, misleading or abusive content, to impersonate others, or to attempt to interfere with the security or operation of the service.

11. Illegal content: reports and decisions

Sitesmith hosts the websites of its customers. Under the EU Digital Services Act:

• Point of contact: authorities, customers and anyone else can reach us at hello@example.com. You can write to us in any of the languages this website is available in.
• Reporting illegal content: use the "Report content" page linked at the bottom of every page, or email us. Tell us the exact web address (URL) of the content, why you believe it is illegal, and your name and email address. Your name and email are not needed when the report is about child sexual abuse material.
• What happens next: we confirm that we received your report (if you gave an email address), look at it promptly, carefully and objectively, and decide. We tell both you and the customer whose content it is what we decided and why, and how the decision can be contested: by replying to us so we look at it again, through an out-of-court dispute settlement body, or in court.
• Our measures: we may remove content or disable access to it, and suspend or close accounts, when content is illegal or breaks these terms. We may suspend accounts that often publish clearly illegal content, after a warning. We report suspicions of criminal offences that threaten someone's life or safety to the authorities.

12. Processing your visitors' personal data

When visitors of your website send a message or a booking request through it, you decide what happens with that data: you are the controller, and Sitesmith processes it on your behalf as your processor. This section is our data-processing agreement with you (GDPR art. 28):

• What: the name, email address or phone number, message and preferred date or appointment time of visitors who use the forms on your website, for as long as we host your website.
• Your instructions: we process this data only on your documented instructions, which are these terms and the settings you choose in your project: we store it, show it in your project's inbox and email you about it. We don't use it for anything else, unless the law requires it; we tell you if we believe an instruction breaks the law.
• Confidentiality: everyone who can access the data is bound to keep it confidential.
• Security: encrypted connections (HTTPS), personal logins only, two-factor login for administrators, encrypted secrets, an audit log of administrator actions, and backups kept for at most 7 days.
• Sub-processors: Hetzner Online GmbH in Germany (hosting) and our email provider in the EU (delivering notification emails). You authorise us to use them. We tell you by email before we add or replace a sub-processor, so you can object, and we bind every sub-processor to the same obligations. The data stays in the European Union.
• Your visitors' rights: you can see and delete their messages yourself in your inbox, and we help you answer requests from people who use their rights.
• Data breaches: we tell you without undue delay when we become aware of a breach involving this data, and help you with your own obligations (such as notifying the authority).
• End: the data is deleted when you delete it in your inbox, your project or your account, and at the latest 24 months after it was received. Copies in backups disappear within 7 days. You can download it before that under My account.
• Information and audits: on request we give you the information you need to show that these obligations are met, and allow and contribute to audits by you or an auditor you mandate.

13. Liability

We provide the service with care, as described in these terms. To the extent permitted by law, we are not liable for damage arising from the use of the service, such as lost profits or lost data, except in case of intent or gross negligence. Keep your own copy of important texts and photos.

14. Changes to these terms

We may update these terms; the date at the top shows when they last changed. We tell you about material changes by email before they apply. If you don't agree with a change, you can stop using the service and delete your account.

15. Applicable law

These terms are governed by Belgian law. Disputes are brought before the competent Belgian courts.

16. Contact

Questions about these terms can be sent to hello@example.com.